Frequently Asked Questions (FAQ)

1. How can I place an order?

You can easily place an order on our website by browsing through our collection of perfumes, selecting your desired products, and adding them to your cart. Then proceed to checkout, where you’ll fill in your details and choose your preferred payment method.

2. What payment methods do you accept?

We accept various payment methods, including iDEAL, credit/debit cards (Visa, Mastercard), PayPal, and bank transfers.

3. How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

4. What are your shipping options?

We offer standard and express shipping options. Standard shipping typically takes 3 business days, while express shipping delivers within 1 business day.

5. Do you ship internationally?

Yes, we ship to several countries internationally. During checkout, you can select your country for shipping options and rates.

6. Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed instructions and conditions.

7. Are your products authentic?

Absolutely! We guarantee the authenticity of all our products. We source directly from reputable suppliers and authorized distributors.

8. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout.

9. How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via email at premiumscents@suport.nl or through the contact form on our website.

10. Can I cancel my order?

You can cancel your order before it has been processed for shipping. Please contact our customer support team as soon as possible to request a cancellation.